Customer Service

1. Contact information
2. Paying for your order
3. Sales tax
4. Shipping
5. Guaranteed satisfaction
6. Privacy policy
7. Receiving your order
8. Shopping Cart help
9. Get a Lizard King Arts catalog

1) Contact Information: Your feedback is important to us. Please use one of the following methods to submit comments, questions or suggestions.

By e-mail: customerservice@lizardkingarts.com
By snail-mail:
Lizard King Arts Inc.   
PO Box 592
Homewood,  CA  96141

Phone: 530-416-0639   

2) Paying for your order: Lizard King Arts Inc. accepts Visa, Mastercard & Paypal online. Please direct PayPal payments to paypal@lizardkingarts.com **All online credit card order information uses SSL security for maximum safety**

3) Sales Tax: Sales tax is applicable to orders from California residents only, at the current rate of 7.25%.

4) Shipping: Your order will be shipped by the best available method using either US Postal Service Priority or First Class Mail & occasionally via UPS as necessary. Most packages reach their destination within 2-5 business days of shipping depending on location. Due to the extremely high costs of international shipping, we only ship to the US & Canada*. If you would like special shipping arrangements, please make a note of it in the "special instructions & comments" box on the billing info page of the shopping cart. We will contact you via e-mail with further info if needed. *Sorry! but we cannot ship Rainsticks or Hiking Sticks to Canada.

4A) Shipping Costs: The shipping charge calculated by our shopping cart is 17.5% of the order subtotal for shipping to the US and 25% for shipping to Canada. We find this to generally be an equitable & fair method of calculating costs of packaging & shipping. If the shopping cart should calculate a shipping & handling charge that is high for your order, we will adjust the amount lower. Minimum shipping charge is $4.80 to the US & $8.75 to Canada.

4B) Shipping Insurance: You may elect to purchase shipping insurance on your order. Shipping insurance is provided by us and not the Post Office. If you purchase shipping insurance & your item/items are damaged or lost during shipping, we will replace the damaged or lost items.

5) Guaranteed Satisfaction: Lizard King Arts strives to provide the highest quality of merchandise at a good price. If you are not completely satisfied with the merchandise purchased from Lizard King Arts, you may return it in "new condition" within 15 days for a refund or exchange. (Shipping charges will not be refunded). Please e-mail customer service @ customerservice@lizardkingarts.com for return procedures before returning any merchandise. Note: A restocking fee may apply on returns that are determined to be damaged, returned in a non-resellable condition, or past the 15 day period.

6) Privacy Policy: Lizard King Arts will not sell or give your e-mail address or any information about you to anyone without your permission.

7) Receiving your order: All orders are processed between 8 a.m. and 5 p.m. (PST), Monday thru Friday. Most orders are shipped within 2 business days. If there will be any significant delay in filling your order or if the item is backordered, you will be notified via e-mail.

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